Personal Information Protection
Privacy Policy myluck
myluck respects the privacy of every player. This document explains in detail how we collect, store, use and protect your personal information while you use our platform. Please read it carefully before registering an account.
Data Protection Principles
How We Protect Your Data
Every decision in data management is built on the principles of security, transparency and trust.
Encryption Security
All personal data transmitted between your device and myluck servers is protected using SSL/TLS encryption protocols. Sensitive information such as passwords and payment details is never stored in a directly readable format.
Strict Access Control
Only authorised staff may access player personal data. All access is logged and monitored continuously. Third parties are not permitted to use your data for marketing purposes without your explicit consent.
Player Rights Protected
You have the right to access, correct or request deletion of your personal data at any time. myluck ensures that every data-related request is handled transparently and within a reasonable timeframe.
Limited Data Collection
myluck only collects information that is genuinely required for platform operations and legal compliance. We do not collect irrelevant data or use non-transparent data collection methods.
Secure Data Storage
Data is stored on servers protected by layered security systems. We apply a data minimisation retention policy — records that are no longer needed for operational or legal compliance purposes will be securely deleted.
Breach Notification
Should any security incident involving your personal data occur, myluck is committed to notifying affected players within the timeframe required by relevant regulations, along with the steps that have been and are being taken.
Legislation & Policy
Privacy Policy Contents
This document is a legally binding agreement between you and myluck regarding the use of your personal data.
1. Introduction and Scope of Policy
This Privacy Policy is issued by myluck and applies to all individuals who use the platform, website, mobile application or services provided by myluck. By registering an account or using any part of our platform, you acknowledge that you have read, understood and agreed to this Privacy Policy.
This policy is intended to comply with legal requirements relating to personal data protection and explains your rights and how we handle the information you provide to us. If you do not agree with any part of this policy, you are asked not to use the myluck platform.
2. Types of Information We Collect
In operating the platform, myluck collects several categories of information from players. These categories are as follows:
Identity Information
- Full name as shown on your MyKad or valid identification document
- Identity card number (MyKad) or passport number
- Date of birth for age verification (21 years and above)
- Current residential address
- Mobile phone number
- Email address
Financial and Transaction Information
- E-wallet account details (Touch 'n Go eWallet, DuitNow) for processing deposits and withdrawals
- Bank account information for transactions via FPX
- Cryptocurrency wallet address for USDT, BTC or ETH transactions
- Complete deposit and withdrawal transaction history
- Betting activity records for compliance and audit purposes
Technical Information
- IP address and general network location
- Device type, operating system and internet browser used
- Cookie data and session identifiers
- Access time logs and activity within the platform
3. Purpose of Using Information
Personal information you provide to myluck is used only for legitimate and specific purposes. We do not use your data for any purpose outside the scope stated below:
- Identity verification and age verification during new account registration
- Processing deposits and withdrawals via supported payment methods
- Providing 24/7 customer support in Malay and English
- Managing bonuses, VIP programmes and promotional offers related to your account
- Compliance with legal obligations and relevant international licensing regulations
- Prevention of fraud, money laundering and suspicious activity
- General improvement of the platform, services and user experience
- Sending important service communications related to your account
If we wish to use your data for direct marketing purposes unrelated to existing services, we will obtain your explicit consent first.
4. Sharing Information with Third Parties
myluck does not sell, rent or disclose your personal information to third parties for commercial purposes. However, in certain situations, we may need to share your data with selected parties to ensure the platform operates properly:
- Payment service providers: to process deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX and cryptocurrency transactions
- Licensed game providers: minimum information required for game account verification and resolving any disputes
- Regulatory authorities: where required by law or the relevant authorities
- Identity verification agents: for the KYC (Know Your Customer) process required by licensing
All third parties we work with are bound by strict data protection agreements and are not permitted to use your information for any other purpose.
5. Use of Cookies and Tracking Technologies
myluck uses cookies and similar tracking technologies to improve your experience on the platform. Cookies are small data files stored by your internet browser when you visit our website.
We use cookies for the following purposes:
- Maintaining your login session so you do not need to sign in again each time
- Saving your language preferences and display settings
- Analysing usage patterns for anonymous platform improvement purposes
- Identifying unusual or suspicious activity for account security
You can control or block the use of cookies through your internet browser settings. However, please note that blocking certain cookies may affect the full functionality of the myluck platform.
6. Data Retention Period
myluck retains your personal information for as long as necessary to fulfil the purpose for which it was collected or to comply with relevant legal requirements. Generally:
- Active account data is retained for as long as your account remains active on the platform
- Financial transaction records are retained for the minimum period set by licensing and audit requirements
- Security activity logs are retained for as long as required for investigation should any incident occur
- Identity verification information (KYC) is retained in accordance with relevant regulatory requirements
When data is no longer needed, we will securely delete or anonymise it so that it cannot be recovered by any party.
7. Technical Security Measures
The security of your personal data is a priority for myluck. We implement various technical and organisational security measures to protect your information from unauthorised access, alteration, disclosure or destruction:
- Data encryption in transit using the latest TLS protocols
- Data encryption at rest for highly sensitive information
- Two-factor authentication (2FA) system available for player accounts
- Continuous security monitoring and regular penetration testing
- Role-based internal access controls for staff
- Clear and documented security incident management procedures
Although we take all reasonable steps, no digital security system can be guaranteed 100% secure. You are therefore also responsible for keeping your myluck account password and login information confidential.
8. Cross-Border Data Transfers
As a platform operating under international licensing, some of your personal data may be processed or stored outside Malaysia. Where such data transfers occur, we ensure that:
- Data transfers are only made to countries or entities that provide a comparable level of data protection
- Appropriate data transfer agreements are in place between myluck and the relevant providers
- All overseas providers comply with the data protection standards we set
9. Amendments to the Privacy Policy
myluck reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or business circumstances. Any material amendments will be communicated to you via:
- A notification displayed prominently on the platform's main page
- A direct message to the email address registered with us
- An in-platform notification when you next log in
Continued use of the myluck platform after the effective date of any amendment will be deemed as your acceptance of the updated Privacy Policy. If you do not agree, you are asked to contact us before that effective date.
Your Rights
Player Rights Regarding Personal Data
As a myluck platform user, you have several important guaranteed rights relating to your personal data.
Right of Access
You have the right to request a copy of the personal information we hold about you. This request will be processed within a reasonable timeframe.
Right of Rectification
If any information we hold about you is inaccurate or out of date, you have the right to request prompt correction.
Right of Erasure
In certain circumstances, you may request the deletion of your personal data, subject to applicable legal record-keeping obligations.
Right to Object
You have the right to object to the processing of your personal data for certain purposes, including direct marketing that you do not want.
Right to Restriction of Processing
In certain situations provided for by law, you may request that the processing of your data be temporarily restricted while a matter is being resolved.
Right to Data Portability
You have the right to receive a copy of the personal data you have provided to us in a machine-readable format, for the purpose of transferring it to another provider.
How to Exercise Your Rights
To exercise any of the above rights, contact the myluck support team via live chat or our support email. We operate 24/7 in Malay and English.
Contact Our Privacy Team
If you have any questions, concerns or complaints regarding this Privacy Policy or the way we handle your personal data, please contact us.
Our team is available to assist you 24 hours a day, 7 days a week via live chat or email. All privacy-related enquiries will be handled with full confidentiality.
Support email: [email protected]
24/7 support in Malay and English.
Join the myluck Community
Register an Account and Start Playing
Your new account is protected by a robust Privacy Policy. Enjoy a 200% welcome bonus of up to RM1,500 and a wide range of game options, knowing your data is safe with myluck.
This platform operates under international licensing. For users aged 21 and above only. Gamble responsibly.